COMPLAINTS

Callistes Solicitors are committed to high quality legal advice and client care. Our aim is to give you

the best possible service and it is disappointing for us if the service that we provide fails to live up to a

client’s expectations. However, if at any point you become unhappy or concerned about the service

we have provided, then you should inform us immediately so that we can do our best to resolve the

problem.

If you have an issue of concern about your case, please do not hesitate to contact the person

who is working on your case to discuss your concerns and we will do our best to resolve any

issues at this stage. If you are unable to resolve your concern directly with the fee-earner who

is dealing with your matter, or you wish to make a more formal complaint, please contact Mr

Sympathy Nwosu by post to our Brixton office. We have a procedure in place which details

how we handle complaints which is available at our office. We have eight weeks to consider

your complaint. If we have not resolved it within this time you may complain to the Legal

Ombudsman. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will

look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried

to resolve your complaint with us first. If you have, then you must take your complaint to the Legal

Ombudsman:

Within 6 months of receiving a final written response to your complaint; and

Within 6 years from the date of act/omission; or

Within 3 years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman their contact details are:

Post: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

Telephone: 0300 555 0333 between 8.30am to 5.30pm

CALLISTES SOLICITORS